Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. This will be an invaluable day to day reference for all practitioners. Score: 4. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam.
All this will prepare you for the examination and give you the knowledge required to pass with flying colors. Score: 5. Service providers and customers each stand to realize tremendous value from this paradigm shift-if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers.
It introduces cloud 'newcomers' to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service IaaS , Platform as a Service PaaS , and Software as a Service SaaS. This book's replicable solutions and fully-tested best practices will help enterprises, services providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures.
Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design.
In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest. The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Data centers are complex systems requiring ongoing support, and their high value for keeping business continuity operations is crucial.
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